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AI powered HR assistant case study

February 19, 2024

On a daily basis the BDO Jersey / C5 Alliance People team receive queries from the 250+ employees that make up the Group. Many of these queries are repetitive and whilst only take a few minutes to answer collectively take up time.  The People team wanted to see if they could use AI within the business to improve their operational efficiency by harnessing the capabilities of OpenAI’s GPT models to answer first-line HR people related queries.

As a leader in managed data and AI services we wanted to lead by example and use AI to make efficiencies within our own business.  Collaborating closely with the People team we developed a ChatGPT-style assistant that made use of a GPT4 model hosted securely within Azure’s Open AI framework, within the organisation’s Azure tenant.

We provided the model with access to our company’s policies and procedures documents and the Data & AI team worked hard to engineer the assistant to provide concise responses in the context of the logged in user.  Ava the AI powered people assistant will be able to extract answers to questions relating to company policies and procedures within the parameters of the user’s logged-on access credentials, reducing the volume of inbound queries to the HR team

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