Dylan joined C5 Alliance in 2015, as a Service Operations Technician. In 2016 Dylan was promoted twice and his current position is Operations Shift Leader.
As an Operations Shift Leader he is committed to a 24×7 shift pattern and managing a team responsible for the monitoring of client systems during the day and night, as well as providing out of hour cover for clients around the globe.
Dylan is very passionate about IT, completing multiple qualifications at Highlands, including Cisco, Microsoft and BTEC Levels 2 and 3.
Fun Fact: Dylan is terrified of insects.