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Monitoring and Event Management

proactive identification and resolution of issues.

We use a range of tools to proactively identify potential issues before they arise and minimise any potential downtime

C5 Alliance Managed Services Performance Statistics

In line with ITIL, capacity and availability management processes, we use a range of tools to proactively identify potential or actual capacity and availability. These may be at the infrastructure, network, application or security level and these allow us to identify the issues early and minimise any potential downtime. Early visibility of issues allows us to take corrective action based on the alert management and escalation processes we would agree with you.

We can establish appropriate monitoring thresholds and follow an agreed Event Management processes for alerts and recommendations generated by the monitoring. In addition to monitoring critical infrastructure components, services and maintenance tasks on a 24×7 basis, data is collected, stored and made available for trend analysis in line with our problem management process, auditing, and capacity planning.

The 24×7 nature of our operation ensures we can spot issues and take corrective actions before end-users are even aware of the issue.

  • Device Analytics Icon
    Maximise productivity

    Increased uptime through proactive identification and resolution of issues leading to an improved experience.

  • Event Warning Icon
    Prevent business disruption

    Spot potential issues and act out of hours, ensuring visibility and escalation within the technical team before they are noticed by users.

  • Business Insights Icon
    Identification of performance bottlenecks

    Develop an enhanced understanding of infrastructure performance to help improve end-user satisfaction and productivity.

Genuine business value

Jersey Altzheimer's Association logo

“The Trustees really appreciate the support for our charity. With the growth in demand we’re experiencing for our services in the community, we had to get the decision right on IT support and I’m confident that has been achieved with C5 Alliance. I’m delighted with the excellent support we’ve received from C5 from Day 1, including external training with ALX.”

Mark Blamey, Manager, Jersey Alzheimer’s Association

Santander Logo

“C5 Alliance have consistently provided us with a professional and reliable service over the years we have been working with them. They provide an integral support function to our business and we know we can rely on them to deliver an excellent standard of service.”

Roger Wiseman, Head of Technology, Santander International

Find out how your organisation can benefit from our Monitoring and Event Management Service.

For more information, get in touch today:
Email enquiries@c5alliance.com or call +44 1534 633733

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