We use a range of tools to proactively identify potential issues before they arise and minimise any potential downtime
In line with ITIL, capacity and availability management processes, we use a range of tools to proactively undertake monitoring and event management to identify potential or actual capacity and availability. These may be at the infrastructure, network, application or security level and these allow us to identify the issues early and minimise any potential downtime. Early visibility of issues allows us to take corrective action based on the alert management and escalation processes we would agree with you.
We can establish appropriate monitoring thresholds and follow an agreed Event Management processes for alerts and recommendations generated by the monitoring. In addition to monitoring critical infrastructure components, services and maintenance tasks on a 24×7 basis, data is collected, stored and made available for trend analysis in line with our problem management process, auditing, and capacity planning.
The 24×7 nature of our operation ensures we can spot issues and take corrective actions before end-users are even aware of the issue.
