In line with ITIL, capacity and availability management processes, we use a range of tools to proactively undertake monitoring and event management to identify potential or actual capacity and availability. These may be at the infrastructure, network, application or security level and these allow us to identify the issues early and minimise any potential downtime. Early visibility of issues allows us to take corrective action based on the alert management and escalation processes we would agree with you.
We can establish appropriate monitoring thresholds and follow an agreed Event Management processes for alerts and recommendations generated by the monitoring. In addition to monitoring critical infrastructure components, services and maintenance tasks on a 24×7 basis, data is collected, stored and made available for trend analysis in line with our problem management process, auditing, and capacity planning.
The 24×7 nature of our operation ensures we can spot issues and take corrective actions before end-users are even aware of the issue.
“The Trustees really appreciate the support for our charity. With the growth in demand we’re experiencing for our services in the community, we had to get the decision right on IT support and I’m confident that has been achieved with C5 Alliance. I’m delighted with the excellent support we’ve received from C5 from Day 1, including external training with ALX.”
Mark Blamey, Manager, Jersey Alzheimer’s Association
“C5 Alliance have consistently provided us with a professional and reliable service over the years we have been working with them. They provide an integral support function to our business and we know we can rely on them to deliver an excellent standard of service.”
Roger Wiseman, Head of Technology, Santander International