Service Delivery Management encompasses the oversight and management of all the key functions related to our managed services offering
We understand that person-to-person relationships are crucial to the success of any Service Delivery Management service so depending upon your requirements we can appoint a Service Manager who can give management advice, act as a point of escalation and deliver a monthly managed service report.
Our service manager can act as a first point of contact for the client in matters of operational relationship management and is responsible for the overall performance of C5’s support team.
The monthly activity report can include:
- Risk and Issue reporting
- Resource/Capacity Planning
- Service Improvement recommendations
- Review of any escalated incidents, observations and actions upon request
Business Benefits
Service Delivery Management can be instrumental from planning the transition of services, right through to delivery, building up an in-depth working knowledge of your organisation and helping deliver continual improvements for proactive approach towards the service.
