C5 Alliance has achieved the recertification of its ISO/IEC 20000-1:11 (Information Technology Service Management) and ISO/IEC 27001 (Information Security Management System) accreditation from the International Organisation for Standardisation (ISO). This was achieved under the guidance of Mark McLachlan and Phil Heath.

To maintain their ISO/IEC 20000-1:11 qualification, C5 were audited to analyse their continued commitment to standardised management processes in service delivery. From design to operational excellence, the ISO audit reaffirms C5’s commitment to deliver consistent, high quality customer processes and procedures.

In maintaining their ISO/IEC 27001 certification, C5 have met an internationally recognised set of security controls. During auditing, the company were able to demonstrate a considered approach to data security and the management of risk, implementing policies and processes to maintain optimal data integrity at a global standard.

Mark McLachlan, Service Delivery Manager, commented:

‘Gaining the ISO/IEC 20001-1:11 recertification reflects the standards that we are striving to achieve within C5’s Managed Services operations; namely high quality and consistent delivery for our clients. The ISO/IEC 20001-1:11 standard is built around the Deming Cycle of Plan-do-check-act. By following these iterative steps, we are constantly improving on our client’s experience for end-to-end services. We believe that good service is nothing without consistency.’

Phil Heath, Data Centre & Business Continuity Consultant, added:

‘This recertification demonstrates that we are serious about providing the best service possible, and that we are continually looking to improve on what we do. It means that our clients can be confident that everything we do for them meets the highest industry standards.’